Using Data to Strengthen the Efficacy of Student & Staff Support

Video created by gregfromeesysoft on May 21, 2019

    SPEAKER: Bill Searle, Learning Technologies Manager, Charles Darwin University


    ABSTRACT: Learning Analytics offers significant potential across the sector with substantial work undertaken in the implementation of Analytics for Learn and other platforms to support the reporting of data. While this work has provided information and insight around learning and teaching interactions at many levels and in a variety of contexts little progress has been made on the application of analytics across other areas. One approach to addressing this at Charles Darwin University is to draw on the data available through other systems to facilitate an approach in providing help and support. By analysing this information and categorising it into clusters CDU has been able to target the top issues experienced by students and staff in their implementation of Eesy Soft. EesySoft has enabled CDU to proactively target end-user support in context with the Blackboard Learn and present key messages at the point of use while they on the LMS. The University drew on data from student support tickets provided by Blackboard Student Services and data from staff support tickets provided by Smart View to create key messages to address these issues. While this data has been used to meet an immediate requirement to target key messages in an effective way this insight is also useful in the establishment of professional development opportunities for staff and support resources for students. The data available to us through Blackboard Student Service and Smart View has assisted to strengthen our understanding of any trends that emerge during the teaching cycle. This in turn presents an opportunity to target help and support opportunities at specific times during the teaching cycle and aims to construct capability before the issue arises. This session will outline the implementation of EesySoft at CDU and demonstrate how data from other sources can be applied to strengthen the efficacy of student and staff support.