ABSTRACT. In recent years, many institutional research offices have addressed the issue of supporting campus decision making by developing and implementing business intelligence and self-service solutions. A sometimes overlooked aspect of the planning process is the issue of adoption. What a disappointment it is when institutional researchers work for months to implement new solutions, but fail to realize the usage levels intended. This presentation describes the lessons learned from the implementation of a data warehouse/analytics solution as to what went wrong and why, regarding adoption.
Participants will learn:
- Why adoption strategies are key to successful technology implementation
- How issue tracking and knowledge base software can be utilized to facilitate adoption
- How to apply these strategies as you implement new technologies at your institutions
PRESENTER: Linda Ferguson