ap0077477

Collaborate not working on VMware VDI

Discussion created by ap0077477 on Nov 6, 2019
Latest reply on Nov 13, 2019 by chris.bray

Hello,

 

We came across unique scenario where collaborate fails to connect to a session when using VDI and have the VMware Virtual Webcam software installed.

 

  • If this driver is installed and you have a camera plugged in and have chrome to "allow" the use of webcams, it works.
  • If this driver is installed and you don't have a camera plugged in and have chrome to "allow" the use of webcams, it doesn't work.

 

So in other words the only way to get collab to work is to set camera to "deny" in chrome, unless you have a actual camera plugged in.

 

Has anyone came across this issue and have a solution? I have asked Blackboard regarding this and basically received the go to this article, which is zero help.

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