Need some help determining what the 'Internal" designation means under Data Source Key. I have this user in my system, but can't make this user unavailable. It has a full system administrator role. Thanks!
I think that is Blackboard for their access to your system.
It's probably the first account that is made so that you will be able to login and setup your system from scratch e.g. to set up SIS user feeds, authentication etc.
This is correct.
The initial set up is one use-case, but I have had to use this 'administrator' account once since the initial installation. After an upgrade, we had problems with our authentication provider (LDAP at the time). Because of this, no-one was able to log in, including system administrators.
Logging in as this root administrator account to change the offending setting was the easiest way to recover from the problem we had.
I've just checked a fresh 3500.0.6 install, and you also get the accounts: 'guest' (PK1:2) and 'integration' (PK1:3) which are using the Internal data source. These two accounts will be the user accounts used for guest access, and the latter is likely used for calls/requests made by/for your SIS Integration(s).
You would not want to disable any of these three users, and Blackboard have done the right thing in stopping you from being able to.
If you're self-hosted, you (or the person who set up Blackboard Learn initially) provided the passwords for these accounts:
One additional tip if you are self hosted and don't remember the administrator password or you just cannot get get a log in at all (login page broken or some weird failure), you can use this back-end command to get a onetime login:
cd /usr/local/blackboard/tools/admin/ ./AuthenticationOneTimeLogin.sh -u administrator
Mr. Deeprose is correct. The account is simply the primer account when the system is first created.
Blackboard staff should never use the administrator account to access customer systems. For Manged Hosting and SaaS deployments, Blackboard Support will create a "bbsupport" account for this purpose.
Is is a best practice to keep the password a tightly guarded secret and not use that account unless for some directed, specific purpose.
Retrieving data ...