We are looking at possibly setting up a 24/7 support for our users and wondered if any other universities had ones they recommend. This support would extend out from just being Bb, including things like SIS.
The company I work for, Collegis Education, provide 24/7 support services (including things like SIS). If you would like more details just let me know.
The university I work for as well as another community college in our city use Pearson Embanet for LMS and other IT support. I'm not sure what their experience with SIS is though.
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