Kaltura and Other Mashup Tools - Yellow Box?

Discussion created by ss0053756 on Mar 21, 2019
Latest reply on Apr 8, 2019 by ss0053756

We are experiencing an issue with Kaltura that creates a large yellow box in the dialogue box of the discussion area for all students - instead of a thumbnail preview. If students ignore the yellow box and click "submit" it all looks fine, but they are panicking when they see the yellow box and calling our help desk at high rates. We'd love to find a solution and cut down on the panic as well as the calls.Screen Shot 2019-03-21 at 5.11.10 PM.png