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When my students try to download a document they get bounced back to the log-in page

Question asked by rachaelcrowder on Jan 22, 2019
Latest reply on Jan 24, 2019 by nc36270

This is a typical communication from a student:

I was wondering if one of you might be willing to send me the Live Class PowerPoint Handout Module 2 file to print for tomorrows class? When I click on the link posted under Knowledge for Module 2, it continues to try to take me a link where nothing loads, similar to what people were reporting last week. This is the link that it tries to take me to:

 

https://learn-us-east-1-prod-fleet01-xythos.s3.us-east-1.amazonaws.com/5744c71523ee6/3773827?response-content-disposition=inline%3B%20filename%2A%3DUTF-8%27%27Module%25202%2520Health%2520in%2520the%2520System.pdf&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20190122T224759Z&X-Amz-SignedHeaders=host&X-Amz-Expires=21599&X-Amz-Credential=AKIAIBGJ7RCS23L3LEJQ%2F20190122%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Signature=ea36b91fd6537d096148dce972735c87538b7e3ef173f2d7c982175e97ebba20

 

I also tried from a different browser, and different computer so I do not think the issue is on my end. Any guidance is appreciated.

 

Interestingly when I click on the above link, it takes me to the handout that I uploaded on the site. I am guessing that there are some firewall or security restrictions on the student's side that restricts access to a https site? Could you provide any advice or a work-around?

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