We just went through the process of adding the Connect Gateway to Learn (we are on Saas). Am I missing something? How does an instructor use this tool to send SMS/Texts to students within a course (or organization) shell?
We tested ConnectTxt way back (2013!). So not sure if it's changed since..
One of steps is what notifications to allow:
1. Go to Administrator Panel > Tools and Utilities section > Notifications.
2. In section 3, Blackboard Connect SMS Options, set the SMS delivery enabled to Yes.
3. In section 4, Blackboard Connect Text-‐to-‐Voice Options, set the Text-‐to-‐Voice delivery enabled to Yes.
4. In section 5, Blackboard Connect Telephone Delivery Timeframe, you can specify the time window you would like messages delivered within. Any messages sent outside of this window will be queued to be sent when the window opens.
5. Click Submit.
Then basically you continue to do what you do to generation notifications, e.g, Announcements.
Basically it becomes another notification channel (SMS, Text-to-Voice) - in addition to Dashboard, Email and Mobile.
Ian - thanks for digging this up. <thumbs up>
Christopher - the SMS integration with Learn is only for automated notifications. There is no tool for Instructors to direct SMS to students. Here's the help section on this too.
For automated notifications, what is the rationale for pursuing an SMS solution versus the built-in notifications in the Bb app? Students will see the notification on their device in the same general way, so I'm wondering what the pro/con is with SMS versus Bb App notifications?
It's mostly about choice...
The SMS integration through Blackboard Connect was originally developed early in the evolution of smart phones when not everyone could run Apps and mobile data was not ubiquitous, so it made sense to leverage the mass communication SMS and Text-2-Voice infrastructure in Connect as a delivery option for users who couldn't use an App and didn't have constant internet access. Note also the Text-2-Voice option is/was valuable for some users with special needs or those who were without a mobile phone.
Chris Corry, When I read this post I thought the same thing.
Text messages, culturally, are generally thought of as asynchronous, two-way messaging. However, I doubt most teachers would want to manage responses from every notification they send out. It does seem that Bb notifications accomplishes the same thing. The only drawback or possible oversight is if a student hides/disables notifications from the Bb app, which of course, they are unlikely to do with their messaging app...
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