We've just rolled out Ally and some documents aren't getting accessibility scores while others of the same file type do. This is happening with both PDF and Word .doc files.
Any ideas what might be causing this?
I have noticed that when a document is uploaded into the Content Collection area that Ally does not check the document for accessibility. When the document is added somewhere in the course (in an item, adding the file to an area, attaching to an assignment) that Ally will then check the document.
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