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What kind of support does Blackboard offer to SaaS clients?

Question asked by jkane on Nov 29, 2018
Latest reply on Mar 11, 2019 by jkelley_blackboard

We are in the beginning planning stages for a potential move to SaaS. One of the major items we are interested in knowing that will help us make a decision is the level of technical and student support provided to SaaS clients. Is there 24/7 support? If so, is it part of the initial agreement or is it at an added cost? If it is at an added cost, what is the cost?


Thank you for any help with this.