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What kind of support does Blackboard offer to SaaS clients?

Question asked by jkane on Nov 29, 2018
Latest reply on Dec 3, 2018 by heather.crites

We are in the beginning planning stages for a potential move to SaaS. One of the major items we are interested in knowing that will help us make a decision is the level of technical and student support provided to SaaS clients. Is there 24/7 support? If so, is it part of the initial agreement or is it at an added cost? If it is at an added cost, what is the cost?


Thank you for any help with this.