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Student Test Issue, Trust the Student or Not?

Discussion created by ianaugust45 on Sep 13, 2018
Latest reply on Sep 13, 2018 by sharon

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I have a student who says he was marked wrong on two test questions. He claims when reviewing the test, the answers that were shown as his submissions were not the answers he submitted, and that he submitted the correct answers and somehow they were changed by system and he should be marked right.

It sounds suspicious, but it is the first test of the semester. Looking for advise on how to handle this.

This is actually the second time I have had this complaint in my five years of using Blackboard. Has anyone heard of this before? Is there any way to verify whether this is fact?

Thanks

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gw0046349 Sep 13, 2018 9:49 AM
Yes, it used to be problematic, but I have not heard about it recently. The issue used to be the mouse wheel. If the student clicked an answer, then scrolled to the next question via the wheel BUT did not click outside the question, the resulting behavior was that the wheel would move the selections up and down through the question choices instead of going to the next question. I literally have not heard anything about this in 4+ years. That problem was back in the "SPxx" days.
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- ianaugust45 @ gw0046349 on Sep 13, 2018 10:14 AM
  wow, pretty crazy, I would never have thought that, thanks. I tend to not believe the student since it only happened with 2 of the 10 questions.
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- ianaugust45 @ gw0046349 on Sep 13, 2018 10:17 AM
  also the test is one question at a time, no backtracking, so that would negate the mouse why scrolling.
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  - gw0046349 @ ianaugust45 on Sep 13, 2018 10:26 AM
    Ian, yes it certainly would negate the mouse scrolling theory! Back in the day when I was helping to deal with that, we did change the settings to one at a time for specific assessments when there was an issue, but over all that student population could not be counted on to have a good internet connection. A standard practice of setting quizzes to one at a time was not a good idea. That was also a lesson learned the hard way, and it has actually come up in my current job as well. One question at a time should NOT be used when students are squirreled away in weird geographic places.
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sharon Sep 13, 2018 11:25 AM
It might be user error, especially if it’s the first test. My recommendation is to give him or her the benefit of the doubt, and ask them to explain (perhaps orally through Collaborate) why the answer is wrong, and what the correct answer is... in other words show you s/he knows the material.
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Student Test Issue, Trust the Student or Not?

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