Instead of using the Forgot Password, we would like to disable that and in place have a "Password Help" Button that on a click will display information for the user.
I need help on how to do this please.
I believe you can change the URL for the lost password link in Admin panel / Gateway options, you'll only need the page with instructions to be somewhere.
Other option I can think of is using a custom login page (admin panel / brands and themes / customize brands / login page) so that you can add there the link to the instructions. In this case, you can hide the "forgot password" link in the same place as above (Admin panel / Gateway options)
I want to echo Ester's recommendation to use the custom URL.
If you want to change the "Forgot Your Password?" string, modify the portal_view.properties file in a custom language pack:
Hi Ashley, we are managed hosting and I don't know where or if I have access to the setting portal_view.properties. My skills in this area are very weak:)
Hi Esther, I was thinking I could add the instructions to the login.jsp as a onclick button or a modal but my skills are very basic. Do you know if this is even possbile to add a script in the login.jsp?
Forgive me if I'm not using the correct terminology!
Yes, This should be possible by going into Brands and Themes. Download the login.jsp file(It has mark ups that tell you where to insert custom java) and make the changes I linked in my post with the text you want it to display. Then re-upload and select to use the one you edited. Try it out on a test environment first (Haven't tried this on the login page but have done others). I have found that the login page sometimes defies logic as Bb has layers of CSS that can make customizing difficult.
Yes, Charlie's answer is right on the spot :-)
We used to use a similar approach to the one found here on our webpages. This should be allowable as it is only adding text and scripting on the login page. (I am assuming as this was easily done on our websites we just never needed to do it on our Bb login page).
EDIT: Realized I linked the wrong article and went back in and fixed it.
We do the same on several pages -- use jQuery to replace the login link.
If you want to leave the system-generated link as-is but change the text, you can do that with an attribute on the jsp custom tag that generates the whole login box
<loginUI:loginForm forgotPasswordText="Your New Text" />
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