peacekeeper

USB headsets - Can't connect to speaker, but will keep trying.

Discussion created by peacekeeper on Apr 11, 2018


Hi,

I've been using blackboard collaborate for online courses through a university that I am attending. I've noticed that the software has a hard time connecting to the audio when I am using a USB headset. Specifically the Corsair Void Wireless gaming headset. My configuration works with literally every other application I have tried. This seems to be a problem with blackboard exclusively.

 

The version my institution is running is Blackboard collaborate Version 12.6.8.7895-ga9619f5


Does anyone know of a work around to fix this?

 

I've tried a number of different steps but nothing seems to work.

 

 

Thanks in advance for any suggestions.

Outcomes