AnsweredAssumed Answered

SAML Authentication Request Has Expired Error

Question asked by chris.bray on Mar 1, 2018
Latest reply on Jun 18, 2018 by kyle.wright

Has anyone implemented the fix for "SAML Authentication Request Has Expired Error"  (KB   Article No.: 000048267)?

 

which says:

 

Issue:

When logging in to Learn through SAML, some Users will continuously see the following error message:

Sign On Error!

Blackboard Learn is currently unable to log into your account using Single sign-on because the authentication request has expired. Please log out of single sign-on and try again.

For reference, the Error ID is xxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx.

 

Resolution:

 

This is not a bug with Blackboard, but a configuration problem. To resolve this, you'll either need to raise the "SAML session age limit" in Bb to match the maximum age a session will live on the SAML side, or edit the max session age configuration on the SAML side so that it doesn't keep sessions alive longer than the Bb default of 2 hours (or adjust both to a value in the middle).

 

We're using Azure for SAML, and trying to figure out A) what the Azure "max session age" is and B) where is that configured.

 

Thanks!

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