Not sure what to call it, or how to fix it. I've already tried re-installing with no luck.
Video: Gyazo - 9ee7ccc70acc2b62cd238b76899b8b80.gif
Please open a support ticket.
your screencast shows a computer display driver being overwhelmed somehow with Collaborate Classic window fragments.. This is usually a matter of lacking memory ressources, not directly related to Collaborate but Java Please check the amount of free space on your computer's harddisk first. Make sure that you have the latest Collaborate Launcher (currently v1.6.4) running.
A complete restart of the operating system might solve memory overload caused by so called "zombies" (undead program still occupying your memory even after being closed) The Unfortunately, Windows 10 shutdown button introduced an incomplete kind of shutdown, where zombies survive. Windows 10 users therefore benefit from a DIY true restart button:
Right click the desktop > New > Shortcut
type “shutdown –s -f –t 30”
name it e.g. "Cold Start in 30 sec"
That's all about memory lacking problems.
On the Collaborate application level of your problem ,the fragmented display makes it hard to understand, what you intended to do in this particular situation. All I can see is, that you have several breakout rooms open. Do you have more than one Collaborate instance running in parallel on your computer or did this misbehaviour happen as you moved from one breakout room to another?.
Seems that you were ongoing to spread a whiteboard to all breakoutrooms , right ?Can't understand, why do you try to select Edit in the menu and then "Switch from Whiteboard to Webtour"....
Please provide some details, which steps you executed immediately before the memory overload happened.
Thanks for further infos
By the way:I do no longer recommend the use of the Collaborate Classic tool "Webtour". The increasing amount of webtour-related problems during the last years was often hard to solve for any participant of a course. Typically, Webtour works without glitches on most systems, but failed on a few. The main cause is:
"Webtour" utilizes the system browser on each participant's computer, no matter which browser is set as standard or being used to start the Collaborate Classic session. If individual participant computers run Chrome or Firefox as standard browser, the system browser (Safari, IE,Edge) might be configured with strong restrictions for improved cyber security (e.g. no cookies, Flash blocked, disallowed to connect to anything but Microsoft,...) This makes the use of Webtour frustrating sometimes, if sites look dramatically different for some students.
The better idea is to provide the URL via chat or whiteboard, which enables the students to use their standard browser for the tour. If you want to perform a "Guided Tour" through the internet, consider to use application sharing and sequence the steps of the tour as URLs into the chat - using copy/paste or a predefined Plan! agenda script.
When I have this issue all I am doing is either moving my mouse across the
screen or clicking something. Blackboard Collaborate is the only program I
have issues with. My computer is built for streaming as gaming to it can
take a lot.
The video I sent was me just moving my mouse across the screen, no
clicking. I also have an issue with new headphones I purchased, when I open
audio setup wizard and select them it says "Unable to connect to speakers.
Will keep trying." when these headphones have no issue in any other program.
as this thread is still remaining unsolved since many weeks, let me ask a followup question:
Did you get any hint or solution from Blackboard support regarding this issue ?Would be interesting for others to get an insight on possible causes of that particular symptom.
Thanks for any feedback
I am having the exact same issues: moving around with mouse (no clicking) results in screen glitching all over the blackboard collaborate launcher and there is no sound - trying the audio wizard says 'unable to connect to speaker but will keep trying'.
Trying to use launcher on an ASUS with windows 10 and geforce experience. I have checked Java is up to date. It's not memory issue as only happens with this program and laptop is high spec.
Anyone able to help please?
I was able to pinpoint the issue on my computer. Running MSI Afterburner with RivaTuner (system monitoring software which can interfere with many 2D rendered programs) was causing the issue. Closing the program immediately fixed the issue, even without having to restart Bb.
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