Is anyone else utilizing the ExamSoft building block in SaaS. I have not be able to get it to work, and it appears ExamSoft is as stumped as I am. It had worked on our previous managed hosting server, not since the upgrade.
We are considering purchasing ExamSoft. Did you get the Blackboard building block to work?
It works in our system. When we moved to SaaS in January 2017, Examsoft said they don't guarantee that it would work. I guess we just got lucky that it worked. I'm surprised that they still haven't figured it out. Try making the B2 inactive and then available again. Also, check the account data under the B2. It happened twice to us that the credentials were wiped out and they could not explain why.
Examsoft is the worst vendor that I had to work with in my career. They are greedy and charge you for every little thing and their tech support is weak. We can't wait to get rid of them. If you know any alternative, please let me know.
We eventually did get it figured out and it works now, it took a lot of troubleshooting though. I will say other then that when we first moved to SaaS, the ExamSoft integration has worked fine. Maybe they used us as a guinea pig and figured something out.
We use the ExamSoft Building Block 1.8.0. Is anyone using the 1.9.0 version?
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