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Collaborate Ultra Issues?

Question asked by jhoskins4 on Jan 25, 2018

We have recently upgraded and installed Collaborate Ultra. It seemed to be going fine until this week. We have staff who teach courses who are having problems with CU. In one of their courses (only one, not all), they'll go to the CU tool and it'll show a red error 'Not Found'.

In the other courses, we have tested the recording feature: it doesn't record anything at all and they are not able to download.

 

We noticed their 'role' was set only on staff. Faculty role was not an option. We contacted behindbb and they sent a feed file to fix it and it did add 'Faculty' to their role. Except CU still doesn't work for them.

 

Anyone else having issues?

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