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PPT loading error in Collaborate

Question asked by cscoville on Jan 18, 2018
Latest reply on Feb 2, 2018 by ab28626

Hi, all.

 

I am desperately trying to troubleshoot an error I keep getting when uploading PPT slides in Collaborate. I have had no problems in the past, but suddenly this week I keep getting an error: "failure calling PowerPoint up to process presentation."

 

I have made sure PPT is up to date and have reinstalled BB Collaborate.

 

Any ideas?

 

Thanks for your help,

Christopher

 

Screen Shot 2018-01-18 at 9.35.17 AM.png

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