I am a system administrator at Queen Margaret University in Scotland and we were the first in Blackboard's EMEA area to migrate to the SaaS platform and aim to move to Ultra in the summer of 2018.
We have raised concerns about the current published desktop distributed through Citrix remote access/thin clients. Are there any institutions that have experience of thin client environments and are either planning or have moved to Blackboard Ultra? i would very much appreciate any thoughts you might have on the matter.
The published desktop provides our users with MS Server 2008 R2 with IE11 which is not a supported browser for the Ultra Experience. This potentially means that only our online students would be able to benefit as they would make use of their own devices.