Here's a video explaining the issue
ilos - Student preview stuck
Any idea what might be going on?
How would you normally exit the video as a student? You should exit the video and then exit preview mode. Not that the result is ok. Have you opened a ticket with support?
So blackboard support has just confirmed this is an issue in learn
Dear Daniel, after further looking into this I have found that this is a known issue in Learn, our development team has been reported and the fix for this issue is targeted to a future release of Learn. For more details you can check the attached article. The only workaround to this issue is to manually go back to your institution URL, access the course again and exit the student preview button, or by right-clicking in the X of the exit student preview dialog box and choose to open on a new tab depending on your browser, in the new tab you can exit the student preview without problems and close the first tab. I am aware that this is not an intuitive way to exit the student preview but this doesn't have any negative impact on end users. I will attach this case to the known issue which will close the ticket but you will be update once a fix is release for this.
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