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Blackboard not retaining data when course exits

Question asked by bbdev_coley on Oct 27, 2017
Latest reply on Nov 2, 2017 by gw0046349

Posted an HTML course to BB which tracks the data while the course is in session. Upon closing/exiting the course the data seems to be loss, as when the learner returns, all the data is reset. I've tested the course on another platform, SCORM Cloud, which retrieves the data and allows all the tracking information for each session to be recorded. This is not an Articulate/Storyline or Captivate course but HTML/HTML 5 content.
We are using 'onunload' and 'onbeforeunload' event handlers to pass the ScormProcessFinish calls.