When I start the tool 'SafeAssign' - 'Direct submit', I always get the following message: An unexpected error has occurred. For reference, the Error ID is: 96d483c1-f568-4ca5-81c0-da3d94212bd2.
It works for me - I don't think it's a global problem. You should file a case with BB support!
Have you recently upgraded your Blackboard version?
Q4 2016 CU4 has SafeAssign version 4.0.20
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