Is anyone else having trouble searching for known issues in Behind the Blackboard? If I search by keyword or set a filter I get a blank screen as a result.
I had that issue in Chrome so I switched to IE and then I was able to get results.
Thanks, Aimee. I was using Firefox. I tend to avoid IE since it does not play nice with Bb.
Actually I am using IE and it is not playing ... my colleague is using Safari and its not playing. Noticed this yesterday so gave it a little time but still no joy today.
Sad to be missing the Known Issues log but hey its important
I have had this issue post-BtBb interface and noticed that even if I am logged in, if I am in the public view of BtBb, i will get the blank screen as well in other browsers like both Chrome and Firefox.
I just went back into Chrome, did a search, and got the blank page. I refreshed the page and now I have results.
Tried that and unfortunately it didn't work either - still no access for the third day now
In firefox/chrome I am also getting a blank page. In IE, the page simply goes unresponsive.
I'm also getting the blank screen in both Chrome and Firefox
If someone has not already done, so, can you please report this by submitting a support case?
Case submittied: Case ID 02958762
Case ID: 02958533
Product Line: Learn
Subject: Known Issues in Behind the Blackboard not working
thank you for contacting Blackboard Technical Support. I've addressed this issue to proper team, thank you for the update.
Does the screencap below accurately represent your approach to searching for KB articles?
I usually like to apply more filters so I head Known Issues directly. Even if I use the search bar you indicate and then apply additional filters, I end up with the same result.
Just got the case update. The issue is fixed!
It sounds like this is related to the issue I also reported today that you could no longer follow or unfollow articles.
I received an update from MH Support and Michael Schultz that it was resolved as well.
All is well in the world - well at least I know what bugs I am dealing with at the very least!
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