AnsweredAssumed Answered

Unit at a Glance reports while Analytics is said to be "broken"

Question asked by fthurn on Aug 22, 2017
Latest reply on Aug 24, 2017 by timothyharfield

Could someone please let me know whether the data I've drawn from Bb - unit at a glance reports for "minutes", "interactions" and "accesses" data - is likely to be accurate, if my institution is being told by Bb our Analytics is broken, please? (Bb hosts our Bb). The first reports I tried to run were empty and there are discrepancies between school averages depending on the day I ran the reports, but no one can tell me whether the data I eventually managed to get can be relied on as accurate. My IT service desk has told me repeatedly they've asked Bb the question, but after 10 weeks I still don't have an answer. I would really appreciate your assistance with this.

Thank you,