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Analytics reports when Analytics isn't working?

Question asked by fthurn on Aug 21, 2017
Latest reply on Aug 28, 2017 by tp36301

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Hello All,

The Analytics installation at my institution has been reported as not working. I logged this ticket with local IT about 10 weeks ago when I was trying to draw out reports from our last semester of teaching. Originally the reports were just empty, no data whatsoever in them. My local IT department told me Analytics was broken and there was a ticket logged with Bb to fix it. After that I managed to draw out reports from the units I needed them from, but as I've been looking at the data it looks suspiciously similar to last semester's. There were also slight changes in the semester averages between reports for the same semester. I've repeated asked my IT people to ask Bb whether the data I've gotten would be accurate, or whether it isn't. For 10 weeks I've received a "waiting on 3rd party" response from them. I've told them that's not an acceptable response to give for 2 and a half months, but that hasn't changed the response. Could someone please let me know whether the data I've drawn from Bb is even likely to be accurate, meaning I can forge on with my analysis and report writing, or whether it's likely not, please? This situation is currently hindering me getting my job done.

Thank you,

Fiona

jporter Aug 23, 2017 10:30 AM

Correct Answer

Hi Fiona,

My name is John Porter and I'm the support owner for the Analytics product. I wanted to let you know that your system administrator escalated this issue to us in a support case and we are working directly with him now to resolve this. I will notify him that you posted here as well.

Thank You,
John

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tp36301 Aug 22, 2017 10:54 AM

Fiona,

I am tagging Timothy Harfield and Rachel Scherer on the Bb Analytics/Intelligence team in can they have suggestions from customers.

We often use information from OpenDB but that typically not available to out ID group or within Blackboard then there are course reports in individual courses and Retention Center that you could use depending on you data needed or goal.

I am adding links as well to the Data Reporting and Analytics Group that you could use/join in case helpful as well.

Bb Learn Data Reporting User Group

Blackboard Analytics Community

Cheers,

Toni P.

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fthurn @ tp36301 on Aug 22, 2017 11:26 PM

Thank you for the speedy and helpful response, Toni. I appreciate it. I'll put my question to the groups you suggest.

Thank you,

Fiona

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jporter Aug 23, 2017 10:30 AM

Hi Fiona,

Thank You,
John

2 people found this helpful

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kg37683 @ jporter on Aug 24, 2017 1:25 PM

Thanks so much for posting this in the Community, John. We will all try to make sure we properly direct Analytics support questions, concerns--and, of course, compliments--your way. Thanks for all that you and your team are doing related to Analytics. I remain convinced that this work is going to enhance teaching and learning effectiveness on a massive scale.

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tp36301 @ jporter on Aug 24, 2017 2:13 PM

Thanks much, John Porter, for chiming in and escalating this initial issue for Fiona Thurn.

Cheers,

Toni P.

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fthurn @ tp36301 on Aug 24, 2017 9:14 PM

Hello Everyone,

I've just heard from out IT Service Desk the Analytics issue has been resolved. Thank you all for sorting this out for me. I'll certainly let you know how things progress from here. I do love getting the right numbers to crunch.

Thank you,

Fiona

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fthurn Aug 23, 2017 8:20 PM

Hi John,

Terrific. Thank you for letting me know.

Thank you,

Fiona

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po0040447 Aug 28, 2017 1:17 PM

I am interested in this thread... what is Analytics -- (what data does it provide and how do you get it)? Does it come bundled with every instance of LEARN?

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tp36301 @ po0040447 on Aug 28, 2017 3:17 PM

Peggy,

You can get all that you wanted to know about Analytics at Blackboard with this group as to what Fiona was referencing:

Blackboard Analytics Community

Fiona was referring to Analytics that is separate from Learn itself but you can ask your account rep or CSA for more information.

This is part of Blackboard Intelligence which can be for Learn, but also SIS, Finance, etc.

Understand your student life cycle | Blackboard Intelligence

Cheers,

Toni P.

2 people found this helpful

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9 Replies

tp36301 Aug 22, 2017 10:54 AM
Mark Correct
Correct Answer
Fiona,

I am tagging Timothy Harfield and Rachel Scherer on the Bb Analytics/Intelligence team in can they have suggestions from customers.

We often use information from OpenDB but that typically not available to out ID group or within Blackboard then there are course reports in individual courses and Retention Center that you could use depending on you data needed or goal.

I am adding links as well to the Data Reporting and Analytics Group that you could use/join in case helpful as well.

Bb Learn Data Reporting User Group

Blackboard Analytics Community

Cheers,

Toni P.
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- fthurn @ tp36301 on Aug 22, 2017 11:26 PM
  Mark Correct
  Correct Answer
  Thank you for the speedy and helpful response, Toni. I appreciate it. I'll put my question to the groups you suggest.
  
  Thank you,
  
  Fiona
  1 person found this helpful
  Like • Show 1 Like1
  Actions
jporter Aug 23, 2017 10:30 AM
Unmark Correct
Correct Answer
Hi Fiona,

My name is John Porter and I'm the support owner for the Analytics product. I wanted to let you know that your system administrator escalated this issue to us in a support case and we are working directly with him now to resolve this. I will notify him that you posted here as well.

Thank You,
John
2 people found this helpful
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- kg37683 @ jporter on Aug 24, 2017 1:25 PM
  Mark Correct
  Correct Answer
  Thanks so much for posting this in the Community, John. We will all try to make sure we properly direct Analytics support questions, concerns--and, of course, compliments--your way. Thanks for all that you and your team are doing related to Analytics. I remain convinced that this work is going to enhance teaching and learning effectiveness on a massive scale.
  Like • Show 1 Like1
  Actions
- tp36301 @ jporter on Aug 24, 2017 2:13 PM
  Mark Correct
  Correct Answer
  Thanks much, John Porter, for chiming in and escalating this initial issue for Fiona Thurn.
  
  Cheers,
  
  Toni P.
  Like • Show 1 Like1
  Actions
  - fthurn @ tp36301 on Aug 24, 2017 9:14 PM
    Mark Correct
    Correct Answer
    Hello Everyone,
    I've just heard from out IT Service Desk the Analytics issue has been resolved. Thank you all for sorting this out for me. I'll certainly let you know how things progress from here. I do love getting the right numbers to crunch.
    Thank you,
    Fiona
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fthurn Aug 23, 2017 8:20 PM
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Correct Answer
Hi John,
Terrific. Thank you for letting me know.
Thank you,
Fiona
Like • Show 1 Like1
Actions
po0040447 Aug 28, 2017 1:17 PM
Mark Correct
Correct Answer
I am interested in this thread... what is Analytics -- (what data does it provide and how do you get it)? Does it come bundled with every instance of LEARN?
Like • Show 0 Likes0
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- tp36301 @ po0040447 on Aug 28, 2017 3:17 PM
  Mark Correct
  Correct Answer
  Peggy,
  
  You can get all that you wanted to know about Analytics at Blackboard with this group as to what Fiona was referencing:
  
  Blackboard Analytics Community
  
  Fiona was referring to Analytics that is separate from Learn itself but you can ask your account rep or CSA for more information.
  
  This is part of Blackboard Intelligence which can be for Learn, but also SIS, Finance, etc.
  
  Understand your student life cycle | Blackboard Intelligence
  
  Cheers,
  
  Toni P.
  2 people found this helpful
  Like • Show 0 Likes0
  Actions

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