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Help Desk Manual?

Question asked by pt32238 on Jun 23, 2017

Hello everyone!


Does anyone have a manual/guide/wiki for new Blackboard help desk employees that you are willing to share or provide information about?  I'm looking for a reference guide to help new and inexperienced help desk employees learn to answer common faculty Blackboard questions and resolve common Blackboard issues.


Thank you,



Online Technologist