AnsweredAssumed Answered

Can't open any play or meeting file with BB collaborate

Question asked by kevindfz on May 11, 2017
Latest reply on May 18, 2017 by jogordon

Hello

 

I'm having trouble opening the BlackBoard collaborate meeting/recording files. I've installed the launcher, but when I click on a play or meeting file, I get the "starting application" popup that says "verifying application", but then nothing happens after that. I clicked "run" when the popup for digital signature appeared. I've uninstalled and reinstalled the launcher and cleared cache in the launcher but neither helped. I also disabled popup blocker in browser but that didn't help either.

 

If I click a meeting/recording link, then it'll simply prompt me to download the .collab file.

 

I'm using Windows 10, have both MS Edge and latest version of Chrome.

 

Thanks for your help

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