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SafeAssign Latency issues

Question asked by ra0043350 on Feb 28, 2017
Latest reply on Mar 2, 2017 by mr35101

Greetings,

 

This year, more of our instructors have been using the SafeAssign tool with their assignments, as we have rolled out documentation and training on this feature. However, we have noticed a substantial increase in latency times throughout within the past 5 months, even after updating to the latest version. Since September 2016, It seems that there have been latency alerts of 6 hours or more issued for at least 30 days within this 150-day period, which is quite high, and is causing a lot of frustration and delay in grading for our faculty.

 

I do understand that this is typically attributed to "high volume of submissions", but would like some more information on whether a long-term resolution is being pursued, and if there is a timeline for implementation. We are approaching the mid-way point of our Spring term, and do plan to use this tool exclusively - is there any "light at the end of the tunnel"?

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