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Major problems when trying to Install Blackboard Collaborate Launcher

Question asked by amc355 on Jan 23, 2017
Latest reply on Aug 26, 2017 by jkelley_blackboard

We are having major problems here at Penn State University with this piece of garbage Blackboard Collaborate Launcher and I am hoping that someone can be of help since Blackboard has no real support for this garbage  software.

 

We have migrated the users profile from their old computer onto their new computer. When we go to run the Blackboard Collaborate Launcher for the first time under their profile we get the following Error.

" The Path C:\users\USERNAME\Downloads\BlackboardCollaborateLauncher-Win.msi' Cannot be found. Verify that you have access to this location and try again, or try to find the installation Package 'BlackboardCollaborateLauncher-Win.msi' in a solder from which you can install the product Blackboard Collaborate Launcher."

 

We received this error after being invited to a meeting, it checks the computer and see's that Blackboard Collaborate Launcher is not installed on the system so it allows us to download the .msi

 

When we attempt to install the .msi for the first time we get the above error 100% of the time.

" The Path C:\users\USERNAME\Downloads\BlackboardCollaborateLauncher-Win.msi' Cannot be found. Verify that you have access to this location and try again, or try to find the installation Package 'BlackboardCollaborateLauncher-Win.msi' in a solder from which you can install the product Blackboard Collaborate Launcher."

 

We have several users with this problem now and there is little to no information on Blackboards poor attempt at a Support site.  It must be related to a registry key somewhere that gets copied over when the profile is migrated from 1 computer to another but we can not find it anywhere.

 

What information we did find says to delete the following keys

 

 

Use regedit.exe to manually remove from the Windows Registry the keys below:

  • HKEY_CLASSES_ROOT\.collab\Blackboard.Blackboard Collaborate Launcher.collab
  • HKEY_CLASSES_ROOT\Blackboard.Blackboard Collaborate Launcher.collab
  • HKEY_CURRENT_USER\Software\Blackboard\Blackboard Collaborate Launcher
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\{C4F79F84-C509-48B0-81B8-3C2FA2182406}


Use regedit.exe to remove the following additional registry values from the Windows Registry:

  • HKEY_CLASSES_ROOT\Local Settings\Software\Microsoft\Windows\Shell\MuiCache\C:\Users\UserName\AppData\Local\Programs\Blackboard\Blackboard Collaborate Launcher\Win32Launcher.exe.ApplicationCompany
  • HKEY_CLASSES_ROOT\Local Settings\Software\Microsoft\Windows\Shell\MuiCache\C:\Users\UserName\AppData\Local\Programs\Blackboard\Blackboard Collaborate Launcher\Win32Launcher.exe.FriendlyAppName

 

 

None of this helped or solved the problem.

Has anyone else seen this error?

 

 

 

Allen

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