Have any of you experienced users not being able to edit their Profile Image in Collaborate Ultra? If so, is their a fix?
It seems to be certain browsers that don't allow the uploading/editing of the profile image. It isn't tied to Flash vs. native browsers though. For example, it doesn't work in Safari but you can edit profiles in older versions of Firefox that use Flash.
Could this be changed in the Browser settings? Do you know where I should look?
When I opened a ticket several months ago I got a Knowledge Base Article Number: 000042830 but I don't see that in Behind the Bb.
Joseph and all,
When you search for the article, double check the product field and make sure it is set to show Collaborate articles.
Here's the direct link if anyone needs it. https://blackboard.secure.force.com/btbb_articleview?id=kA339000000CePe
I have logged the same query with BtBb, however I suspect that we cannot make use of this feature because we are not making use of the Social Learning tool / building block; this then leverages the My Profile aspect of Bb Learn. Shame that users cannot upload images without this, even if it meant that they didn't persist. Will keep you posted on what comes back from my support ticket.
I don't think theses are related. The profile image in Learn and the one in Collaborate are distinct. The Learn settings should not have any impact on the Collaborate profile.
Thanks, Jeff Kelley - my case with BtBb has now been closed as a 'Known Issue'. Hopefully it is resolved soon:
Your case is a known issue. It is still under investigation, pending development. Users without a profile picture in their Learn profile, or users with a Learn profile picture but hidden profile, will not be able to set Ultra profile picture joining through the new B2. Please find detailed article attached to this case. Its content will also provide you with the current workaround. To access it please login in Behind the Blackboard. 000042830 Some Users Joining Collaborate with the Ultra Experience Sessions via Learn Cannot Edit their Ultra Profile Picture
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