Actually we were original Blackboard Collaborate users and it's still difficult for me to get used to this new version.
1. I tried setting up a meeting but at least 2 users who in the past participated in Blackboard Collaborate meetings cannot manage to be heard: they heard us, they ran into all the Audio settings, they apparently seem to have the Microphone on, but no way they can manage to join with audio (microphone);
2. Also there appear to be some consequences when moderator / supervisor / administrator and participants are using different browser versions: me as a moderator was using Internet Explorer, others were using Google Chrome, and it didn't work; I managed to start getting video (not audio) from other participants when I changed to Google Chrome as well - but it's not evident if you don't inform us;
3. Finally, where to upload contents to the Whiteboard? Also not as easy as it was in the previous version
One last question: is there any Participants' or Moderators' Manual / Guide for this Ultra version? Maybe this could help...
Thank you in advance for any feedback I might get!