I have an instructor that is getting a 100% match for one of his students but is says "Source - Non-existent paper"
I had the same question a couple of months ago so I put in a ticket with Blackboard. Here is a copy of their response which I hope helps.
01. Can you please advise what non existing paper means? "Once a paper gets deleted all references can only be seen as non-existing. This way SA provides persistent record of what was once matched at the very moment - deleting a course just from the Learn side should keep the data at SA side."
My question is how did the original document get deleted? I know I have had a few deleted through submitting a ticket to support asking them to remove one or two faculty members accidentally uploaded while testing SafeAssign out.
My understanding is it is a paper that was submitted to the safe assign database but was then cleared or removed either by a system administrator or instructor/lecturer.
We have had a similar issue. We get a match that says, "another student's paper" but there is no link to the source, including student name or course id. Is this because the course is unavailable? I did not think this would remove it from the SA database.
anyone have this question?
I have the same issue of a match to "Another student's paper" is lacking an author, submission date, filename, and link to the source.
So yes same question. Why is this happening?
Lee and Kristen-
According to the Blackboard administrators' listserv, that message means that the match is with a paper in the institutional repository from a different class, which is why the instructor cannot access it.
I do have report that has a source that links to a different class in a different term with a different instructor. So I assumed that was not the case, maybe that the classes have been deleted. Certainly a note in the documentation on Blackboard Help would be useful to faculty.
Agreed! Most of the time I find the online manual very helpful, but some areas are far too skimpy.
Thank you, Annelise.
Any way a system admin can find where the paper is located? which course?
I don't know, sorry; I don't actually handle that side of Turnitin. There should be someone at your institution who works with the TII rep to get the accounts and repository etc. set up and I would guess that they have access. Do you know who that is? It might be your BbLearn administrator, or at least he or she would know who it is because TII has to be added to BbLearn as a building block.
Sorry I can't be more helpful!
I submitted a case to BbMh and their solution was that matches that do not link to a document are submissions from another institution, from the global database opposed to the internal database.
So it isn't an instructor access issue but the privacy of the global database.
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