. How do I get it to complete it has been days? Is it the submission or the tool that is the issue?
Hi Jay - we're having some trouble with the SafeAssign service right now and documents processing is being delayed. It depends on the size of the document, but unfortunately we've seen cases where it can take more than 24 hours to return documents. We're actively working on the situation, and should have more to communicate to customers soon.
If you submit a support case through Behind the Blackboard, we can take a look at the specific document and determine if it's stuck in processing for some other reason. We don't really use this Community site for these types of support requests, but I happened upon your post so I wanted to respond.
Retrieving data ...