dc23832

Uh-ho messages in Collaborate Ultra

Discussion created by dc23832 on Aug 31, 2016

Hi all

 

A couple of weeks back during a webinar on Ultra some of us reported getting Uh-ho connection errors.   I've just had two via our staging server and have reported the issue under case #02372672

 

Perhaps if others are getting Uh-ho messages frequently (as I am) they would report the issues here as well as on Behind the Blackboard.

 

Many thanks & very kindest regards,

David

 

The technical report was:

 

Reported:

**Session Info**

Apollo version: 16.8.4 build 98

Session UID: 6c484e8dccd14e9284771c7ad06ae990-61b8a58d

Session name: Dan's Test Area Room

Server name: sseu12

Session media mode: webrtc

Session start time: 2016-08-31T15:00:00.000Z

Session end time: 2021-08-31T14:00:00.000Z

 

 

**Device Info**

Operating System: Windows

OS version: 7

Browser: Chrome

Browser version: 52.0.2743.116

Cookies enabled: true

Screen share installed: true

 

 

**User Info**

Jinx ID: 5

Username: david callaghan

SAS UID: 45F6AC47C0A9113A1D13ADB25BDB17FF

Saturn Client ID: c94e7d63-a9ca-4acf-b4d3-17e064fcc0bc

 

 

**Network Info**

WebSockets supported: true

 

 

**Report from Server**

Server Version: 16.8.2

{"Network":"Direct Connection, Webrtc, Download Good, Upload N/A","Device":"","Session":"Id=5,roomSession=6c484e8dccd14e9284771c7ad06ae990-61b8a58d,groupId=,sessionName=DansTestAreaRoom,connectivity=DIRECT UDP,initialUpload=,reconnect=","Connection":"Id=5,roomSession=6c484e8dccd14e9284771c7ad06ae990-61b8a58d,groupId=,sessionName=DansTestAreaRoom,connectivity=DIRECT UDP,initialUpload=,reconnect=,type=camera, primary zmcueu07.bbcollab.com:2131, secondary  zmcueu07.bbcollab.com:2131, mcuPrimary=zmcueu07-inside.bbcollab.com:2131,Id=5,roomSession=6c484e8dccd14e9284771c7ad06ae990-61b8a58d,groupId=,sessionName=DansTestAreaRoom,u=VB5_SAT_6c484e8dccd14e9284771c7ad06ae990-61b8a58d,c=webrtc,t=webcam,r=2,v=0,b=BandNormal,d=00m19s,l=3015679639,s=19,aic=Opus-48,aoc=Opus-48,vic=VP8-WebM,voc=VP8-WebM,viw=640,vih=360,vow=640,voh=360,txak=0,txab=0kb/s,txan=0,txal=0,rxak=0,rxab=0kb/s,rxan=0,rxal=0,rxao=0,rxad=0,rxat=0,rxar=0,jbd=-,txvk=0,txvb=0kb/s,txvn=0,txvl=0,txvf=0,txvp=0,txvr=0,rxvk=0,rxvb=0kb/s,rxvn=0,rxvl=0,rxvo=0,rxvt=0,rxvf=0,rxvp=0,rxvr=0,rxvs=0,"}

 

Outcomes