Collaborate Ultra Profile Picture: Cannot Edit

Discussion created by dc31985 on Aug 30, 2016
Latest reply on Sep 27, 2016 by gwenmccrea

What determines whether a user can modify his or her profile picture on Collaborate Ultra's My Settings pane? The Edit icon (pencil) does not appear when I mouse over the generic avatar.


We have tried different computers, browsers, roles, and settings. It has nothing to do with the Only show profile pictures for Moderators session setting.


My regular admin/instructor account can add or change the picture, but my Test Student account cannot. Neither can some of the instructors we are training, irrespective of hardware or role.


David B. Collins

University of St. Thomas, Houston TX