We've had an ongoing issue with a course we have hosted in Blackboard not recording the completion of 10-15% of our users. They complete the course, produce a certificate, but Blackboard isn't showing their status as complete. More details are below. Any help would be greatly appreciated.
User completes course and has a certificate but is not marked as
complete in BlackBoard.
- Enter the course and get to any page, in this example we'll say
- Let it sit for over 6 hours
- After 6 hours click through the course to completion and get
- Click button that has action of Exit Title/Close Window and get
a Error: "Fatal Error - communication with the server has been
- Log back in to course - it will ask if you want to go to where
you left off click "ok" and put you back on Page 4.
So now we have a user that has a certificate and thinks they are
complete but the system does not have them as complete.
This test sccenario is the only way we can consistently reproduce
Details of the course:
SCORM Available: Yes
Number of Attempts: Allow single attempt
Track Number of Views: No
Grade SCORM – Grade: Points Possible: 1 Title: SCORM
Grade Timing: When SCORM is completed, display score in Grade
SCO Launch Type: New Window
Player Launch Type: Frameset
Finish Causes Immediate
Logout Causes Player Exit
Wrap SCO Window with API
Always Flow to First SCO
Enable Validation of SCORM Interaction Results
Override Objective and Completion Set By Content to True
After speaking with BlackBoard about the issue they did the
following on their end:
- 1. Increasing the
session timeout to 4 hours (this should drop out if there is inactivity for
more than 4 hours, but also track where they left off on their last mouse
- 2. Adding a new
property (custom) to SCORM not allowing it to time out if the user session
We still get the issue so we then did the following in hope to
keep the connection alive:
In the Scorm package we have set an action that does an LMS-Commit
We are still getting the issue
We have loaded this course into Scorm Cloud and did the same test
scenario as above and the course completes successfully with no error.
here is the log: