AnsweredAssumed Answered

Configuring Blackboard Collaborate

Question asked by ak0049366 on Aug 10, 2016
Latest reply on Aug 15, 2016 by sh0043914

My institution is in the midst of migrating from self-hosted to SaaS, and I have begun attempting to test Blackboard Collaborate. However, it doesn't work on either instance.


In the self-hosted instance, if I try creating a Bb Collaborate session, I get this error

Screen Shot 2016-08-10 at 10.17.07 AM.png

I went into the Bb Collaborate building block settings, but I'm not sure what needs to be changed. Anyone have tips on configuring Bb Collaborate?


In the SaaS instance I can't even get it to generate an error message. When I try to save a new session it just reboots the same window. I suspect this will require a ticket to Behind the Blackboard. But I'm troubled that I can't even get it to work on our current self-hosted instance.