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Configuring Blackboard Collaborate

Question asked by ak0049366 on Aug 10, 2016
Latest reply on Aug 15, 2016 by sh0043914

My institution is in the midst of migrating from self-hosted to SaaS, and I have begun attempting to test Blackboard Collaborate. However, it doesn't work on either instance.

 

In the self-hosted instance, if I try creating a Bb Collaborate session, I get this error

Screen Shot 2016-08-10 at 10.17.07 AM.png

I went into the Bb Collaborate building block settings, but I'm not sure what needs to be changed. Anyone have tips on configuring Bb Collaborate?

 

In the SaaS instance I can't even get it to generate an error message. When I try to save a new session it just reboots the same window. I suspect this will require a ticket to Behind the Blackboard. But I'm troubled that I can't even get it to work on our current self-hosted instance.

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