AnsweredAssumed Answered

York Data Source Key Tool Building Block and SAAS

Question asked by mh21485 on Jul 18, 2016
Latest reply on Jan 17, 2019 by bl31720

Does anyone have experience with using  the "York Data Source Key Tool" version 2.0.4 from OSCELOT on Blackboard SAAS environments?  Or, if there is a comparable tool that allows you to re-enable disabled user accounts and courses through the front-end gui that will work on a SAAS environment?



We recently migrated our system to  Blackboard SAAS managed hosting; when we try to access the tool on the new environment, we get an error like so:



Servlet.init() for servlet appServlet threw exception class path resource [java/lang/Object.class] cannot be opened because it does not exist

For reference, the Error ID is 6b7c23a8-ab25-4fd0-bd15-ef0ff1c7cafa.

Wednesday, July 13, 2016 10:48:52 AM CDT


We reported the error to Behind Blackboard (Case #02351288) and were told to reach out to the publisher to ask if the tool works on SAAS and if there is a more up to date version.  I am having trouble getting in contact with the original developers.


Thank You,

Megan Hamilton