Does anyone have experience with using the "York Data Source Key Tool" version 2.0.4 from OSCELOT on Blackboard SAAS environments? Or, if there is a comparable tool that allows you to re-enable disabled user accounts and courses through the front-end gui that will work on a SAAS environment?
We recently migrated our system to Blackboard SAAS managed hosting; when we try to access the tool on the new environment, we get an error like so:
Servlet.init() for servlet appServlet threw exception class path resource [java/lang/Object.class] cannot be opened because it does not exist
For reference, the Error ID is 6b7c23a8-ab25-4fd0-bd15-ef0ff1c7cafa.
Wednesday, July 13, 2016 10:48:52 AM CDT
We reported the error to Behind Blackboard (Case #02351288) and were told to reach out to the publisher to ask if the tool works on SAAS and if there is a more up to date version. I am having trouble getting in contact with the original developers.