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Problems connecting/staying in Collaborate Ultra sessions

Question asked by tr0046775 on Jul 8, 2016
Latest reply on Jul 14, 2016 by anneke

We have several instructors who are consistently (for consecutive weeks) having difficulty accessing their scheduled Collaborate Ultra sessions.

 

They have reported the following issues:

 

  • Had trouble accessing their scheduled Collaborate session as Moderator. – try repeatedly for 15 minutes to an hour and finally get in.
  • Got into the session okay, but were kicked out 1-2x per session.

 

There doesn't seem to be a common denominator - multiple browsers, some use wireless connection others are wired. 

 

Does anyone have an suggestions as to why this could be happening?  What is the workaround?

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