I can connect on my mobile device when I'm using my personal wifi connection but not the wifi available at my public library.
I'm using blackboard collaborate mobile app.
I went ant to the link you provided and got the message so that was successful.
i think I'll take your advice and try behind the blackboard. Thanks for the help.
As this works on your wifi this is likely to do with the network security at your public library. You could try raising a support case with Blackboard. Behind the Blackboard . They should be able to give you some tests to run to make sure the relevant ports and sockets are open. If it is a network issue then you would need to discuss this with your local library.
However in the meantime -Are you using an app or the browser to access the session- if an app which app - this will indicate if you are using ultra or classic collaborate. If you are using BB student then you will be using Collaborate ultra- the following is from one of Blackboards support documents on websockets in regards to ultra
"In a browser, go to the following link: https://www.websocket.org/echo.html
Enter this text in the Location text box: wss://echo.websocket.org
Click the Connect button.
Once connected, press the Send button. The output will appear in the Log section.
A successful Web Socket test will show a Response in the logs for "Rock it with HTML5 WebSocket".
Hope this helps
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