I am an instructor. I have very specific functionality questions for the Blackboard help desk, tech group, or whatever it is called within the Blackboard organization.
Certain features of the Blackboard 9 environment worked pretty poorly for me in my most recently-concluded course term and I would like to know why; help desk staff at my institution could not assist because they do not support the application. This strikes me as really odd, but I am trying to follow up with the source.
I find no way to send an email to a Blackboard-staffed tech support group on this web site.
Does such a group exist?
If so, how do I contact it by email? What is the group's correct email address?