AnsweredAssumed Answered

collaborate ultra times out does not connect

Question asked by scottf on May 27, 2016
Latest reply on Jul 15, 2016 by td30512

When trying to establish an Ultra session it times out and does not connect. You can see the participant(s) trying to connect at each end (lower left hand corner). And when you click Reconnect the screen flashes for a second then goes back to trying to establish a connection.

This is certainly the first time I've encountered this in all the time I've been using Ultra. So it seems very unusual for Ultra to suddenly be not performing.

What is interesting is that you can connect to  room when using the Bb Student app.


Is this an Ultra problem?

a Blackboard problem?

a port problem at our end?

We submitted a ticket to Blackboard yesterday following a phone call to them but all we've received is silence on this issue.


Ideas?  Suggestions?