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PDFs loading sometimes in Crocodoc sometimes not Reason

Question asked by diane.deci on May 3, 2016

I have a faculty who, first off, is upset that her students cannot upload JPGs through Blackboard.  She is an art instructor. 

She has her students PDF the document for upload.  Sometimes the PDF loads, allowing her to make comments on the files.  Sometimes they do not load.  Why is this?  Does anyone have suggestions?