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Re: Being told about Collaborate with the Ultra experience March Update after installation!?

Question asked by dc23832 on Mar 11, 2016
Latest reply on Apr 4, 2016 by carl.marrelli

Am I missing something?


I've just seen an announcement saying that Ultra is being updated on Fri 18th March.


When I follow the links to find the improvements, I'm told to check back on Mon 21st!?


Case created on BtB (details below).  I welcome comments / help / support / someone to tell me I'm not being unrealistic.


Very kindest



Case ID: 02304269
Product: Collaborate
Subject: Can we have information about the March update now please - not after it's been done!?
Severity: 4
Status: New
Last Updated: 2016-03-11 11:48 GMT

I understand we are being upgraded on Fri 18th March.

However, according to this post, we don't find out what the upgrade does until Mon 21st:

We need the information now please - at least a week ahead of implementation - & can this be the norm from now on?

We find it useful to let colleagues know about the update - it also raises the profile of the service to encourage use:

Indeed, a track record of improvements will be a real benefit to the visibility and perceived robustness / efficacy / usability / availability / reliability of the service.

Many thanks