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Retention Center Not Displaying Information

Question asked by mh21485 on Feb 2, 2016

Hello All,

 

I was wondering if anyone was having trouble with their course Retention Centers.

 

My institution is suddenly experiencing a problem where the Retention Center never displays student results in the risk table for the default activity, access, grade, and deadline rules even though there are students in the course meeting rule criteria based on evidence on the Performance Dashboard and Grade Center.  The instructor always sees a screen stating "All Your Students Are Doing Great".

 

We have had a ticket open with Behind Blackboard for several weeks now, but I was wondering if anyone had this same issue and what the solution was to get accurate results?

 

 

Thank You,
Megan

 

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