Each semester we have BB Managed Hosting archive our courses while the students are still enrolled to preserve documentation of grades. Today an instructor asked for his course to be restored for a grade issue.
The process used to restore was Courses - Create New - Restore - new course named and ZIP file from BB chosen.
The restored course only brought in the student names and files - nothing else. I can look at the original course (now without students) and see announcements, course documents, columns in the gradebook.
Is there another process for restoring? Suggestions?