As I mentioned in my last post, we just established a new organization at Blackboard focused on providing an improved post-sale client experience. Lee Blakemore was announced as the President of our Global Client Operations & Success organization which includes all of Blackboard’s client delivery and support functions across the company and around the world – consulting, hosting and cloud services, client support, technical project management and client success programs.
I’ve had the privilege of getting to know Lee as an insightful and thoughtful leader with a deep first-hand understanding of Blackboard’s products, solutions and clients’ needs. I recently asked Lee to share this thoughts on his background and new role to help you get to know him as well.
Q: What are some career highlights that have prepared you for this new role?
Lee: I’ve spent the past 27 years working to help clients across about 50 countries be successful with technology solutions. As a result, I have a great appreciation for the impact that the client experience can have for the success of the client and their mission, as well as the success of the company providing the service. Specifically, I’ve worked for 3 different companies over a ten year period in the cloud hosting space and understand the complexities related to providing a robust solution in this area.
Q: What excites you about your new role?
Lee: In the almost three years that I’ve been at Blackboard, I’ve seen how passionate we are as a company to help enable student success and I have seen our impact first hand. What I’ve learned to appreciate is that as students and institutions become dependent on our services it becomes even more critical that they experience a great service from us, in everything we do.
Q: What is your first priority with the Blackboard team?
Lee: I am going to start by raising the bar on expectations on the services we provide, and then focus on making the process improvements required to execute at this new level. I’m always asking my team to look at everything we do from the client perspective.
Q: By the end of the year, what is the most impactful thing you hope to accomplish?
Lee: I want everyone at Blackboard to be able to look our clients in the eyes and say with confidence that we are doing all we can to ensure their success.
Q: Tell us something fun about yourself?
Lee: I’ve lived in Europe on three different occasions, the first time being Budapest, Hungary in 1998.
I am excited to be working closely with Lee and energized by his perspective and client focus. In my next post, I will highlight ways you can get involved in the Blackboard Community.
Mark Gruzin, President, Global Markets
Demetra Katsifli, Senior Director, International Solutions
Lee Blakemore, President, Global Client Operations & Success