Eric Silva

Blackboard Student Services Help Desk Communication Plan

Blog Post created by Eric Silva on Jul 25, 2018

During BbWorld our team was asked several questions on how we advertised 24/7 Support. In the spirit of sharing, below is our communication plan on how we announced the rollout of Blackboard Student Services for our after-hours and weekend help desk support.

 

How we notified our users

  • Blackboard Module.
  • Announcement in the University Newsletter.
  • Graphic on Campus TVs.
  • Graphic on Campus Kiosks.
  • Advertisement in the Student Newspaper.
  • Inclusion in our Blackboard Course Template.
  • Banner on our department website.

Examples

Coming Soon Website Banner

247Support-WebsiteBanner-ComingSoon.jpg

Website Banner

247Support-WebsiteBanner.jpg

Course Template

BlackboardTemplate-Support.png

 

Blackboard Module

Bb247Module.png

Outcomes