Blackboard Student Services Help Desk Communication Plan

During BbWorld our team was asked several questions on how we advertised 24/7 Support. In the spirit of sharing, below is our communication plan on how we announced the rollout of Blackboard Student Services for our after-hours and weekend help desk support.

How we notified our users

• Blackboard Module.
• Announcement in the University Newsletter.
• Graphic on Campus TVs.
• Graphic on Campus Kiosks.
• Advertisement in the Student Newspaper.
• Inclusion in our Blackboard Course Template.
• Banner on our department website.

Examples

Coming Soon Website Banner

Website Banner

Course Template

Blackboard Module