ahulme

Introducing the Tier 2 LEARN EMEA Support Team

Blog Post created by ahulme on Oct 21, 2019

Over the coming months the Tier 2 EMEA support team will be creating Blog posts on their Specialist subjects.  The team here in Europe is very mature and we would like to share some tips and tricks we have learnt over the many years. 

 


Andrew Hulme (Sr Mgr. Client Support)

 

Blackboard Experience: 12 Years

Location: Liverpool, UK

Subject Matter Expert: REST API, Grade Journey, SIS Building Blocks


Cesar Dominguez (Escalation Manager)

Blackboard Experience: 12 Years

Location: Tenerife, Canary Islands

Subject Matter Expert: Databases tuning/setup

 

Garry Harper ( Escalation Manager )

Blackboard Experience: 11 Years

Location: Birmingham, UK

Subject Matter Expert: SCORM, SAML/ADFS Authentication, REST API's, SOAP, SIS

 

 

Cherif Abbes (Senior Client Support Engineer)

Cherif Abbes

Blackboard Experience: 9 Years

Location: Amsterdam, Netherlands

Subject Matter Expert: Installs and Upgrades

 


Robert Foster (Client Support Engineer)

Robert Foster

Blackboard Experience: 9 Years

Location: Amsterdam, Netherlands

Subject Matter Expert: Cloud tools, Inline Grading and Box View

 


Niko Traykov (Client Support Engineer)

Blackboard Experience: 9 Years

Location: Amsterdam, Netherlands

Subject Matter Expert: Notifications, SaaS

 


Martin Kamenov (Client Support Engineer)

Blackboard Experience: 5 Years

Location: Brno, Czech Republic

Subject Matter Expert: Mobile

Outcomes