I have a student who says he was marked wrong on two test questions. He claims when reviewing the test, the answers that were shown as his submissions were not the answers he submitted, and that he submitted the correct answers and somehow they were changed by system and he should be marked right.
It sounds suspicious, but it is the first test of the semester. Looking for advise on how to handle this.
This is actually the second time I have had this complaint in my five years of using Blackboard. Has anyone heard of this before? Is there any way to verify whether this is fact?